In keeping with its foresight of developing Amazon as the finest place to work, the company has declared the unveiling of Virtual Customer Service (VCS) model. It is an initiative introduced with the purpose of generating cost-efficient employment prospects for skilled and qualified candidates looking for more flexible “Work from Home” openings.
In the previous month, Amit Agarwal, the Senior Vice President and Country Manager of Amazon (India), said that the firm will endure spending on innovation, technology, and infrastructure. Recently, the firm has also extended its new Local Finds service to more 3 cities. This service allows sellers to retail second-hand products on the platform.
Amazon, with the initiative, is reaching out to a broader talent pool to ascertain a high diversity rate while also captivating talent for whom physically attending regular office because of numerous reasons may not be possible, according to a statement by the company. At present, VCS has been initiated in Pune, Hyderabad, Noida, and Coimbatore, and is employing for entry-level job openings accompanied by openings for group managers and team managers in these cities, said the company.
Amazon’s director of talent acquisition APAC, Priti R, said, “We are a company of choice, owing to our persistent concentration on employees. As a worker-friendly firm, we have faith in opening up easy ways of employment to individuals and VCS is a prospect for those who cannot come to office on a daily basis because of personal reasons but are intense about their work. We expect that this initiative will aid several individuals to recommence their career and obtain an earning with the coziness of being at home.”
Amazon, with this initiative, intends to offer and improve a proficient support experience to users. Selected Customer Service Associates will have coaching on system care and usage such as Do’s and Don’ts, logging into VPN, Quarantine, laptop & equipment care, software updation, and consistent training on features launched or new products to support customer service.
The virtual customer service will assist to decrease the efforts of customers, make it easy to recognize and rapidly resolve the issues, apart from anticipating their requirements and teaching them on relevant products, programs, and services provided by Amazon.