Global Interactive Kiosk Market: Overview
A computer terminal accompanied with specialized software and hardware that offers access to the information and applications such as education, communication, and entertainment is known as an interactive kiosk. It is designed in such a way that information is transferred to the user in the fastest way. It is also used in ATM while performing monetary transactions. The interactive kiosk has become an integral part of many organizations, businesses, and locations where significant information or guidance is required. It allows a user to be part of strategies, group, and program; it also assists the company to strengthen its market image. Kiosks will allow the user look up for the information regarding the products, check out a library book, order from a shop’s catalog when items are not in stock, collect cash in exchange for merchandise, and issue a hotel key card.
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Global Interactive Kiosk Market: Growth Factors
Growing need for self-service in some applications for better customer satisfaction, customer’s privacy, and self-control may give rise to the demand for the interactive kiosk. An interactive kiosk acts as an automated terminal in public display, which offers communication, information, entertainment, knowledge & application for commerce, education, and ticketing. Technological advancement in self-service kiosks offers various advantages such as show directions on map and bill payment. Development of interactive kiosk adds to the customized components which include card readers, coin hoppers, thermal printers, and bill acceptor to perform customized task. Constant development in display glass and touch technology is expected to catalyze the market growth. An interactive kiosk is widely used to assist the people in order to avoid queues at banks for making deposits & withdrawals, in malls for bill payments, and railway ticketing.
Global Interactive Kiosk Market: Segmentation
The interactive kiosk market is fragmented into industry, component, and type. According to industry, the market is divided into government, retail, entertainment, banking & financial services, transportation, healthcare, and hospitality. Based on the component, the market is segregated into software component and hardware component. The type segment is fragmented into vending machines, self-service kiosk, coin & currency counter, and ATMs. The self-service kiosk segment is bifurcated into patient self-service kiosks, information kiosks, check-in kiosks, ticketing kiosks, employment kiosks, and photo kiosks.
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Global Interactive Kiosk Market: Regional Analysis
North America is witnessing a robust growth in interactive kiosk market due to the increasing demand for the general vending machine and growing use of kiosk at airports. It is used in several Wal-Mart checkout counters, this is expected to drive the market in this region. In the Asia Pacific region, kiosk technology is broadly used in the high-end service industry which includes entertainment, railways, airports, retail, and healthcare industry, thus anticipating to foster the market growth. The Middle East & Africa shows a steady growth in the interactive kiosk market owing to heavy infrastructural development in Saudi Arabia.
Global Interactive Kiosk Market: Competitive Players
Key market players that are dominating the interactive kiosk market include KIOSK Information Systems Inc., International Business Machines Corporation (IBM) Corp., IER SAS, SlabbKiosks, Meridian Kiosks LLC, NCR Corp., EMBROSS Group Pty Ltd., Phoenix Kiosk Inc., Wincor Nixdorf Ag, and RedyRef Interactive Kiosks.
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